On October the 8th, the prize-giving “City of Benidorm” was held in the auditorium of the town hall of Benidorm, on the occasion of the World Tourism Day.
In the event, which also featured the presence and participation of the Secretary of State for Tourism, Isabel Borrego, the companies that are already credited within the Integral System of Tourist Quality in Destinations (SICTED) were awarded with their certificate, we remark specially the campsites in Benidorm, Villamar and Villasol.
What is SICTED?
SICTED certificate belongs to the huge project to improve quality of tourist destinations promoted by the General Secretariat of Tourism and the Spanish Federation of
Municipalities and Provinces (FEMP).
It works with companies / tourist services of up to 29 different trades that influence the experience and satisfaction of tourists visiting the destination.
This project bases its system, among other tools, in the application of a manual of Good Practices, which vary depending on the trade.
Besides working groups develop proposals for improvements on destination and assessments for the “education” of the company or service to generate quality standards. These evaluations culminate in obtaining the distinctive for Tourist Quality Commitment.
Mª Carmen Sellés, Director of the Villasol and the Villamar campsites talks about her experience.
We have made some questions to Mª Carmen Sellés, Director of the Villasol and the Villamar campsites, to know first-hand what this whole project meant and its subsequent inclusion into the system of tourist quality for the campsites in Benidorm, Villamar and Villasol.
Mª Carmen, considering all that the SICTED huge project comprehends, what has meant to the campsites participating in the project?
“Given that the campsites are not attached to any quality system, this has been a great challenge and the truth is that it has been a great learning by the entire team that we are.”
“Although we were following all the tourist legislation affecting us, the course involved a restructuring of all the documentation, as well as, the creation of a manual of good practices, improving our internal management, especially the processes related with customer satisfaction.”
Has there been any specific chapter that has had to get more attention?
“No, there has not been any noteworthy aspect. Although we do not formally have a quality management system in the campsites, we do practice a philosophy of continuous improvement. This management philosophy is transmitted through the constant improvement of our installations and services”
And finally, what is the importance of having this label for your campsites?
“Mainly, the importance of participating in the biggest quality tourism project developed in Spain along with thousands of companies.”
“And, of course, the value of certifying our daily work, our commitment and the inclusion of a control of the Tourism Quality system which increases the competitiveness within the sector, and collaborate this way with the city of Benidorm in obtaining its own quality certificate.”
To view photos of the ceremony access the following link. (Https://www.facebook.com/media/set/?set=a.702118743265565.1073741844.184368801707231)